Knowledge base | Free Postcode Lottery

Why has my bonus gone back to 0?

You most likely have mistyped your email when logging in and created a new account by mistake. If so please remove the incorrect entry here and then log in again (without the typo).

Note: Our system recognises gmail and googlemail as two different email addresses, so if you use a google email address, please double check that you haven't signed up twice before getting in touch!